Dispute a Lead
Dispute window: 48 hours from contact release.
Valid reasons: duplicate lead (same homeowner within 60 days), fake or spam contact, out-of-service-area, out-of-scope for your trade.
Valid reasons: duplicate lead (same homeowner within 60 days), fake or spam contact, out-of-service-area, out-of-scope for your trade.
Disputes are handled by email — there is no form to fill in.
Reply to the Lead Preview email for the lead in question, with DISPUTE in the subject line. If you no longer have that email, write to info@ontarioleadnetworks.ca instead.
Tell us:
- the Lead ID (e.g. MDS-20260511-XXXX) and your company name;
- which of the four grounds above applies; and
- the supporting detail — for a duplicate, the date of the earlier enquiry; for fake contact details, what bounced or who answered; for out-of-area, the location the homeowner actually gave.
Under Section 6 of the Terms we acknowledge a dispute within one business day and resolve it within five business days of acknowledgment. A valid dispute is credited against your next invoice.